How research vials leave the lab and reach the clinic or clinic-adjacent fridge.
Draft for Darren to review. This is a placeholder policy page, not legal advice, and should be replaced with counsel-reviewed language before it is treated as binding.
Orders ship in insulated cold packs. Typical transit is 1–3 business days inside the contiguous United States. Free cold-pack shipping applies when the merchandise subtotal is $150 or more.
Requested orders are reviewed before they leave. The team confirms the request, then arranges payment and a ship date. Tracking is sent once a label is created.
Stop and email support@k9peptidesdirect.com with the order number and photos of the pack-out. Do not guess whether the lot is still the lot that was tested. See the FAQ and storage note.
Restocks, new products, and the occasional research note. We write when there is something worth opening.